Our Work

We have 12+ satisfied clients and projects since 2010

Virtual Operations

Walmart (Customer Support Operations – Simulation Engagement)

• Managed high-volume ticket triaging workflows and omnichannel customer query handling models

• Improved resolution routing efficiency using structured escalation flows

• Supported peak-season surge handling frameworks

Customer Support

Costco(Omnichannel Customer Support Framework)

• Built structured response workflows for chat, email, and voice support

• Implemented SLA-driven ticket prioritization models

• Reduced average response time through process optimization

Software & Web Development

Enterprise Development Projects (Multiple Clients like castingpax,submagic etc.)

• Built and maintained full-stack web applications with React, Node.js, , Next.js and shopify etc.

• Developed API integrations and automation pipelines for business systems

• Delivered modular, scalable architectures for enterprise platforms

Data & Analytics

Accenture (Data Process Optimization – Simulation Engagement)

• Designed reporting pipelines for operational performance tracking

• Structured KPI dashboards for enterprise decision-making

• Improved data visibility across multi-team environments

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• Deloitte (Tax & Accounting Support – Simulation Engagement)

  • Assisted in structured tax documentation workflows and reconciliation processes

  • Supported financial reporting standardization and audit preparation flows

• Bayer (Medical Billing Process Support – Simulation Engagement)

  • Modeled billing workflow validation and claim processing structures

  • Improved accuracy in invoice categorization and payment tracking systems

• Accenture (HR & Finance Back-office Support – Simulation Engagement)

  • Built structured HR data handling and payroll workflow simulations

  • Optimized internal financial reporting and documentation pipelines

Back-office Finance, Tax & HR